Return & Refund Policy

At BMBMZGBM, we want you to shop with confidence. This Return & Refund Policy explains when and how you can request a return or refund, and what to expect during the process.

1. Return & Exchange Eligibility

We accept returns and exchanges within 30 days of delivery.

To be eligible for a return or exchange:

  • Items must be unused, unwashed, and in original condition

  • Original packaging and tags (if applicable) must be included

  • Items must not show signs of wear, damage, or alteration

We currently do not charge any return handling or restocking fees.

2. Return & Exchange Period

  • 30 days from the date you receive your order

  • Requests submitted after 30 days may not be accepted

3. Return Shipping Costs

  • If the return or exchange is due to a product issue (such as receiving the wrong item or a defective product), we will cover the return shipping cost.

  • If the return is due to personal preference (such as size, fit, or color), the return shipping cost is the responsibility of the customer.

Original shipping fees (if any) are non-refundable unless the return is due to our error.

4. How to Request a Return or Refund

To request a return or refund, please follow these steps:

  1. Contact our customer support team within 30 days of receiving your order.

  2. Provide your order number, the item(s) you wish to return, and the reason for the return.

  3. Our support team will review your request and provide return instructions if your request is approved.

⚠️ Please do not send items back without prior approval.
Return addresses are not the same as the order shipping address and will be provided by email after your return request is approved.

5. Items Eligible for Return & Refund

This policy applies to:

  • Women’s clothing

  • Children’s clothing

  • Accessories

  • Home goods

All eligible items must meet the condition requirements listed above.

6. Refund Processing Time

  • Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 5–10 business days after inspection.

  • Refunds will be issued to the original payment method (PayPal).

Please note that it may take additional time for PayPal or your financial institution to post the refund to your account.

7. Exchanges

If you would like to exchange an item, please include the requested replacement details when submitting your return request. Exchanges are subject to product availability.

8. Contact Information

If you have questions about returns or refunds, please contact us using one of the methods below:

Email: service@bmbmzgbm.com
Phone: +1 (650) 917-0796

Address (for reference only – do not return items to this address):
600 Showers Dr
Mountain View, CA 94040
United States

9. Policy Updates

We reserve the right to update this Return & Refund Policy from time to time. Any changes will be posted on this page.