FAQ

Welcome to the BMBMZGBM FAQ page! Here, we answer common questions about our products, shipping, payments, returns, and privacy to help you shop with confidence.

1. What types of products do you offer?

BMBMZGBM specializes in high-quality products across several categories:

  • Women’s Dresses: Our main collection includes casual, midi, and maxi dresses made from organic cotton, linen, and poplin. Each piece is designed with comfort, style, and attention to detail.

  • Children’s Clothing: We offer soft, durable, and safe children’s apparel, including dresses, overalls, and casual sets, crafted with organic cotton fabrics for sensitive skin.

  • Accessories: Our accessories include jewelry charms, scarves, and other stylish add-ons that complement our clothing collections.

  • Home Goods: Select home items, such as printed beach towels, are designed with vibrant patterns and practical use in mind.

All products are designed for everyday wear and easy care, with a focus on quality, comfort, and sustainable materials.

2. How can I make a purchase?

You can shop all products directly on our website: https://bmbmzgbm.com. We currently ship only within the continental United States.

3. What payment methods do you accept?

We currently accept PayPal only. You can pay using a PayPal account or via PayPal guest checkout with a credit or debit card.

All payments are securely processed through PayPal’s system, and we do not store full credit card information.

4. How long does order processing take?

Orders are processed within 1–3 business days (Monday–Friday, excluding U.S. public holidays). You will receive a confirmation email once your order has been processed.

5. What is your shipping policy?

  • Shipping area: Continental United States only (excluding Alaska, Hawaii, Puerto Rico, minor islands, and U.S. military bases).

  • Delivery time: Estimated 5–7 business days.

  • Shipping cost: Free shipping on orders over $69.99; $7.98 for orders $0.01–$69.99.

  • Customs & taxes: Any applicable duties or import taxes are the responsibility of the recipient.

Track your shipment at 17TRACK.

6. Can I return or exchange products?

  • Returns or exchanges must be requested within 30 days of delivery.

  • Products must be unused, unwashed, and in original condition.

  • Return shipping for defective or incorrect items is covered by us; for personal preference returns, shipping is the responsibility of the customer.

  • Do not send returns to the original shipping address; the correct return address will be provided after approval.

7. How long does it take to receive a refund?

Refunds are processed within 5–10 business days after we receive and inspect your returned item(s). Refunds are issued to the original payment method (PayPal).

8. How do I know the correct size for a product?

Each product page includes detailed sizing charts and measurements. We recommend checking the measurements before placing an order. For children’s clothing, please consider age ranges and specific garment measurements provided.

9. Are your products safe and eco-friendly?

Yes! Many of our fabrics are certified organic cotton, linen, and poplin, ensuring soft, breathable, and safe materials for women and children. Our products are designed to be durable, easy to care for, and environmentally conscious.

10. How should I care for my clothing?

Care instructions vary by product and are listed on each product page. Typical recommendations include:

  • Cold, gentle machine wash with similar colors

  • Do not bleach, soak, or rub

  • Line dry in shade

  • Cool iron on reverse side using a protective cloth

  • Dry cleaning is optional where indicated

11. Do you collect personal information?

We respect your privacy. All personal information is collected only for order processing, customer service, and website functionality.

  • We do not sell your information.

  • We do not use your information for advertising without consent.

  • Payments are securely processed via PayPal.

12. Can minors use your website?

Our services are intended for adults or minors with parental consent. We do not knowingly collect personal information from children under 16. Any such data discovered will be deleted immediately.

13. How can I contact customer service?

For any questions about products, orders, or returns, you can reach us:

Email: service@bmbmzgbm.com
Phone: +1 (650) 917-0796
Business Hours: Monday–Friday, 9:00 AM – 5:30 PM (Mountain Time)

14. Can I purchase home goods internationally?

At this time, our shipping services are limited to the continental United States. International orders are not accepted.